TEFL - Teaching English as a Foreign Language. Online UK TEFL Courses.


Terms & Conditions

We strongly suggest that you read, and understand, our standard Terms and Conditions. Please contact eLearn eXpress if you have any questions relating to these terms.  You can find our Privacy and Cookies policy on our website.

Deposits and Balance Payments

  1. If you want to pay a deposit at the time of booking, and as long as your course is more than two weeks away, you can make a deposit of £50, which is non-refundable. You can pay with most major debit and credit cards or by PayPal. The remaining balance will automatically be charged to your card two weeks before the course start date. If your course starts within the next two weeks you will need to pay the full amount at the time of booking. If you don’t want your balance payment to be taken automatically, give us a call and we can arrange a way more convenient to you. If a full or partial refund has to be made through no fault of eLearn eXpress, then a fee of £10 will be made to cover each bank transaction charge. 

Making changes to your courses

  1. If more than 30 (thirty) days prior to your classroom course start date is given there will be no fee to re-schedule.

Between 30 (thirty) days and 14 (fourteen) days before the classroom course start date the fee to re-schedule will be £40. The fee must be paid at time of re-scheduling.

Within 14 (fourteen) days of the classroom course start date no changes or cancellations can be made.

If a classroom course is booked within 14 days of the classroom course start date no changes or cancellations can be made.

If during your practical course days an emergency prevents your course attendance, you must notify eLearn eXpress within 24 hours (preferably by email – info@nullelearnexpress.com) to request consideration for re-scheduling of your course dates. Written proof of the incident will be required within 7 days of the notification (e.g. Doctor’s note) before any changes can be considered. Changes are subject to the discretion of the course director. If re-scheduling is allowed then a fee of £75.00 will be charged. 
Non-attendance with no warning is non-refundable and non-transferrable to another course.


  1. eLearn eXpress reserves the right to change any of the prices, services or other particulars contained on the website at any time.

Customer Satisfaction

  1. If for any reason you are not satisfied with the course you have purchased you are entitled to a full refund within 14 (fourteen) calendar days from the date you made the purchase of the course, unless this is within 14 (fourteen) days of the start date of a classroom course. In this case no refund is possible. After 14 (fourteen) calendar days you are out with the ‘cooling off’ period and you are not entitled to a refund if you wish to cancel.

Course cancellation

  1. We reserve the right to change or cancel the course. The very nature of the TEFL course offered requires flexibility by all parties. For this reason the outline itinerary and description must be taken as an indication of what may take place on the course, and not as a contractual obligation.
  2. Receipt of a deposit does not imply acceptance of a booking. eLearn eXpress will confirm acceptance of your booking in writing or via e-mail.
  3. Course cancellations will only be accepted in writing or via e-mail.

Online Course

  1. You cannot get a refund on online courses out with the 14 (fourteen) calendar day cooling off period. By accessing your online course and submitting the learner agreement you are deemed to have begun your course and to have acknowledged that your right to cancel your course and receive a refund will be lost. You have up to six months to complete the course from date of purchase.

Course type

Course duration

Online Grammar Course and Advanced TEFL Courses

One calendar month

50-hour Online TEFL Course

Three calendar months

80-hour Online TEFL Course

Four calendar months

100-hour Online TEFL Course (forming part of the 120-hour TEFL Course and 130-hour TEFL Course)

Five calendar months

120-hour Premier Online TEFL Course (forming part of the 140-hour Premier TEFL Course and 150-hour Premier TEFL Course)

Six calendar months

If you need an extension, this can be arranged. Please contact mailto:info@nullelearnexpress.com or call 01349 800 600 (option 2) to extend your course.

Length of extension

Extension fee

One week


One month


Two months


Three months


After 12 months of inactivity, your course will be deleted and you will not be able to access your grades or coursework.

What is included

  1. Transport to and accommodation at the venue is not included in the price of this TEFL course. In most cases refreshments, such as tea or coffee, are provided during the course but all food and other related costs are not included in the price of this TEFL course.

Not completing the weekend or weekday courses

  1. Non-attendance with no warning is non-refundable and non-transferrable to another course.

If a student misses the second day of their TEFL course, for whatever reason, they may attend the missed days on another date for a fee of £75 per day.

  1. If the minimum number of bookings required to run a course is not met, and if eLearn eXpress has to cancel a course for this reason, they will endeavour not do so less than 14 days prior to the course date.
  2. In the event of the eLearn eXpress trainer being unable to attend due to trainer illness or other circumstances beyond their control, the course may be cancelled. eLearn eXpress will endeavour to provide an alternative trainer but this is not always possible. Refunds of any fees paid will be made but no liability shall be taken for travel or accommodation costs incurred by you.
  3. If a student arrives an hour or more late for the start of a course (whether at morning or afternoon periods) then eLearn eXpress reserves the right for the tutor to refuse entry to the course to the student.

Failing the course

  1. In most cases, students pass the course. However, if the tutor feels you have not participated fully on the course or that you have not assimilated the content of the course sufficiently then you may be failed. In these cases no certificate will be issued. Attendance on further courses can be arranged at the discretion of the course manager.
  2. If you do not have the required level of English to complete the course, we reserve the right to fail you without expectation of a refund. As a guide we recommend that non-native speakers have a minimum Cambridge level 4, CEFR level B2 or IELTS 5.0 – 6.5 score. 
  3. For us plagiarism is copying verbatim or almost word for word from any of our tutors’ answers, other students and/or from other online sources. We agree it’s ok to search and look for answers from the internet and share ideas with other students, but your answers must be your own work. That is adapted to your particular idea/s so you demonstrate you are able to mould and change an activity etc., to fit your own words and needs.

The examples and information provided on the website are resources you are encouraged to read to widen your knowledge but when applying these to your own work, they must be changed and adapted to your own words and interpretation.
If a student plagiarises he/she will be given a warning, but if the plagiarism continues you may fail the course without a refund.


  1. You must communicate any perceived failure in the performance of this contract at the time to us and give us the opportunity to arrive at a satisfactory solution.


  1. Every endeavour is made to ensure that certificates reach the successful tutee within 10 days of completion of the course. eLearn eXpress, however, cannot be responsible for certificates that are not received due to postal issues. If you have not received your certificate within 28 days of passing your course, please contact eLearn eXpress for assistance.
  2. All tutees can request a new certificate to replace a lost certificate for the administrative fee of £10 within the United Kingdom and £15 out with the United Kingdom. This fee includes standard postage and packaging. If the tutee requires alternative postal arrangements, this will solely be at the cost of the tutee.


  1. eLearn eXpress does not accept liability for any loss or additional expense caused by delay or interruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or force majeure. Such losses or additional expenses are your responsibility. Force majeure represents unusual and unforeseeable circumstances such as war or the threat of war, riots, terrorist activity, civil strife, industrial disputes, natural or nuclear disaster, fire, flood or adverse weather conditions.
  2. eLearn eXpress does not accept responsibility or liability for death, bodily injury or illness caused to the client or any other person included on the application form. Any claims shall be subject to Scottish law in respect of any question of liability or quantum, and all proceedings shall be within the sole domain of the Scottish courts.
  3. Under no circumstances does eLearn eXpress accept responsibility or liability for loss of personal possessions while attending the course.
  4. eLearn eXpress does not accept responsibility or liability for any other event which may affect you or your course.

Acceptance of Terms and Conditions

  1. By signing the application form, verbally agreeing on the telephone or having clicked ‘Book Now’ on the website you are agreeing to accept all these conditions. The person who signs the booking form, does so on behalf of all the individuals included on it, so that all are bound by the booking conditions.